CUSTOMER CARE

FAQS


ORDERING + SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at enquiries@becandbridge.com.au within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

If your order has been cancelled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

I FORGOT TO ADD A DISCOUNT CODE OR GIFT CARD, CAN YOU ADD IT TO MY EXISTING ORDER?  

Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.

CAN I USE MORE THAN ONE DISCOUNT CODE OR GIFT CARD AT ONCE? 

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order. Discount codes cannot be used in conjunction with any other offer or promotion.

HOW CAN I USE AFTERPAY TO SHOP?

We currently offer the Afterpay buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Afterpay may be less.

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

We also offer Afterpay as a payment method at our Australian retail stores.

HOW CAN I USE KLARNA TO SHOP?

We currently offer the Klarna buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

We also offer Klarna as a payment method at our Australian retail stores.

Checkout our Klarna FAQs page for more information.

WHAT IS CASHREWARDS?

Australian customers with a Cashrewards account may be eligible to receive a cash back on select purchases at BEC + BRIDGE online. Details of our current cash back offer can be found here.

Purchases made with a coupon code or gift card or for the purchase of a gift card or a Wedding Suite Appointment are not eligible. Purchases that are cancelled, returned, exchanged, refunded or marked fraudulent are also not eligible. Shipping costs, GST and other taxes are not included in the cash back rewards program.

Customers must have the Cashrewards offer activated on their browser window when checking out or shop using the Cashrewards mobile app. Please ensure any ad blocking software is disabled during the transaction.

Check out the Cashrewards website for more information.



RETURNS + REFUNDS

CAN I RETURN SWIMWEAR OR BODYSUITS?

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavour to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WILL I RECEIVE A REFUND IF I'VE USED THE 10% WELCOME DISCOUNT CODE? 

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.



IN STORE

WHAT IS THE IN STORE RETURNS POLICY?

We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 14 days of the purchase date.

We are unable to provide a refund for change of mind.

All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.

Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.

CAN I RETURN MY ONLINE ORDER IN STORE?

Currently all online purchases must be returned by post back to the BEC + BRIDGE warehouse. Check out our Returns page for more information.

CAN I USE MY IN STORE CREDIT FOR AN ONLINE PURCHASE?  

Store credits can only be redeemed for in store purchases at this time.

CAN I USE MY IN STORE GIFT CARD FOR AN ONLINE PURCHASE?  

Gift Cards can be redeemed for both online and in store purchases.



GIFT CARDS

HOW CAN I CHECK MY ONLINE GIFT CARD BALANCE?

You can check the balance remaining on your online store credit or online gift card here.

HOW LONG IS MY ONLINE GIFT CARD VALID FOR?

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!



BRIDAL SUITE APPOINTMENTS

HOW CAN I BOOK A BRIDAL APPOINTMENT AT THE WEDDING SUITE?

You can book a private Wedding Suite appointment for up to 8 guests on our By Appointment page.

We offer 2 different appointment durations depending on the size of your bridal party.

1 - 5 guests is 50 mins

6 - 8 guests is 75 mins

Simply select your preferred date and time, number of guests, and then add to cart and proceed through the checkout as normal. You will then receive both an order confirmation and calendar appointment email.

A deposit of $75 is required for all appointment bookings. Cancellations must be provided with at least 7 days notice.

The deposit will only be redeemable towards an order at the time of appointment.

WHAT HAPPENS IF MY PREFERRED DATE IS NOT AVAILABLE TO BOOK ONLINE?

If your preferred date/time isn't available on our online booking system, it may mean that all time slots on that date are booked. You can contact appointments@becandbridge.com.au to join our internal waitlist, in case a time slot becomes available on your preferred date.

WILL I BE ABLE TO TRY ON DRESSES DURING MY APPOINTMENT?

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection.

Please note that there may be some styles that are out of stock and therefore unavailable to be tried on during the appointment. We recommend that you email your Wedding Suite Team ahead of time with your preferred styles and they will confirm current stock availability to avoid disappointment on the day.

Our ready-to-wear seasonal collection styles are not available to be previewed during your appointment.

CAN I PURCHASE DRESSES DURING MY APPOINTMENT?

Yes, the Wedding Suite Team can complete any purchases during your appointment.

For all purchases made during your appointment, you will have the choice of your dresses being specially wrapped or placed in a garment bag.

CAN I RETURN ITEMS PURCHASED FROM THE WEDDING SUITE?

Yes, you can return items purchased at the Wedding Suite for an exchange, refund or credit. Please note that these items can only be exchanged or returned back to the Wedding Suite location and are not available to be returned to a BEC + BRIDGE retail boutique.

Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.

For hygiene reasons, all accessories and footwear are final sale and cannot be returned.

TRACK YOUR PARCEL

Australian Orders - Please click below to track your parcel:

AUSTRALIA POST TRACKING SERVICE

International Orders - Please click below to track your parcel:

DHL EXPRESS TRACKING SERVICE

All parcels are despatched from Waterloo (2017) in Sydney, Australia



CUSTOMER CARE


ORDERING + SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at enquiries@becandbridge.com.au within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

If your order has been cancelled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

I FORGOT TO ADD A DISCOUNT CODE OR GIFT CARD, CAN YOU ADD IT TO MY EXISTING ORDER?

Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.

CAN I USE MORE THAN ONE DISCOUNT OR GIFT CARD AT ONCE?

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order. Discount codes cannot be used in conjunction with any other offer or promotion.

HOW CAN I USE AFTERPAY TO SHOP?

We currently offer the Afterpay buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Afterpay may be less.

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

We also offer Afterpay as a payment method at our Australian retail stores.

HOW CAN I USE KLARNA TO SHOP?

We currently offer the Klarna buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option an click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

We also offer Klarna as a payment method at our Australian retail stores.

Checkout our Klarna FAQs page for more information.

WHAT IS CASHREWARDS?

Australian customers with a Cashrewards account may be eligible to receive a cash back on select purchases at BEC + BRIDGE online. Details of our current cash back offer can be found here.

Purchases made with a coupon code or gift card or for the purchase of a gift card or a Wedding Suite Appointment are not eligible. Purchases that are cancelled, returned, exchanged, refunded or marked fraudulent are also not eligible. Shipping costs, GST and other taxes are not included in the cash back rewards program.

Customers must have the Cashrewards offer activated on their browser window when checking out or shop using the Cashrewards mobile app. Please ensure any ad blocking software is disabled during the transaction.

Check out the Cashrewards website for more information.


RETURNS + REFUNDS

CAN I RETURN SWIMWEAR OR BODYSUITS?

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavour to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WILL I RECEIVE A REFUND IF I USED THE 10% WELCOME DISCOUNT?

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.


IN STORE

WHAT IS THE IN STORE RETURNS POLICY?

We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 14 days of the purchase date.

We are unable to provide a refund for change of mind.

All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.

Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.

CAN I RETURN MY ONLINE ORDER IN STORE?

Currently all online purchases must be returned by post back to the BEC + BRIDGE warehouse. Check out our Returns page for more information.

CAN I USE MY IN STORE CREDIT FOR AN ONLINE PURCHASE?

Store credits can only be redeemed for in store purchases at this time.

CAN I USE MY IN STORE GIFT CARD FOR AN ONLINE PURCHASE?

Gift Cards can be redeemed for both online and in store purchases.


GIFT CARDS

HOW CAN I CHECK MY ONLINE GIFT CARD BALANCE?

You can check the balance remaining on your online store credit or online gift card here.

HOW LONG IS MY ONLINE GIFT CARD VALID FOR?

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!


BRIDAL SUITE APPOINTMENTS

HOW CAN I BOOK A BRIDAL APPOINTMENT AT THE WEDDING SUITE?

You can book a private Wedding Suite appointment for up to 8 guests on our By Appointment page.

We offer 2 different appointment durations depending on the size of your bridal party.

1 - 5 guests is 50 mins

6 - 8 guests is 75 mins

Simply select your preferred date and time, number of guests, and then add to cart and proceed through the checkout as normal. You will then receive both an order confirmation and calendar appointment email.

A deposit of $75 is required for all appointment bookings. Cancellations must be provided with at least 7 days notice.

The deposit will only be redeemable towards an order at the time of appointment.

WHAT HAPPENS IF MY PREFERRED DATE/TIME IS NOT AVAILABLE TO BOOK ONLINE?

If your preferred date/time isn't available on our online booking system, it may mean that all time slots on that date are booked. You can contact appointments@becandbridge.com.au to join our internal waitlist, in case a time slot becomes available on your preferred date.

WILL I BE ABLE TO TRY ON DRESSES DURING MY APPOINTMENT?

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection.

Please note that there may be some styles that are out of stock and therefore unavailable to be tried on during the appointment. We recommend that you email your Wedding Suite Team ahead of time with your preferred styles and they will confirm current stock availability to avoid disappointment on the day.

Our ready-to-wear seasonal collection styles are not available to be previewed during your appointment.

CAN I PURCHASE DRESSES DURING MY APPOINTMENT?

Yes, the Wedding Suite Team can complete any purchases during your appointment.

For all purchases made during your appointment, you will have the choice of your dresses being specially wrapped or placed in a garment bag.

CAN I RETURN ITEMS PURCHASED FROM THE WEDDING SUITE?

Yes, you can return items purchased at the Wedding Suite for an exchange, refund or credit. Please note that these items can only be exchanged or returned back to the Wedding Suite location and are not available to be returned to a BEC + BRIDGE retail boutique.

Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.

For hygiene reasons, all accessories and footwear are final sale and cannot be returned.