FAQs


COVID -19 Impact:

WILL THERE BE A DELAY TO THE DISPATCH OF MY ORDER?

Orders will be dispatched on time, however there may be an additional few days added onto the delivery timeframe.

Please click here to see if your country has been impacted with delivery delays.

I LIVE IN A COUNTRY IN LOCKDOWN, CAN I STILL PURCHASE ONLINE? 

We are still dispatching orders to countries that are in lockdown until further notice from DHL. If there are any issues dispatching to your country we will notify you.

I AM NOT ABLE TO GET TO A POST OFFICE, CAN I STILL RETURN MY ORDER?

Please contact returns@becandbridge.com.au and our Returns Department will be able to assist you further.


Orders:

WHERE IS MY ORDER?

Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 1pm (AEDT) on the same day.

We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here.

International orders are shipped using DHL Express. To track your DHL parcel please click here.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Australian orders shipped using the standard Australia Post shipping service will arrive 2- 5 business days, and Australia Post Express orders will arrive within 1 - 3 business days.

New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1 - 3 business days and all other international orders can expect to be received within 2 - 7 business days.

WILL I HAVE TO PAY DUTIES + TAXES?

As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

WHY AM I BEING CHARGED 15% GST ON MY NEW ZEALAND ORDER?

From 1 December 2019, New Zealand Goods and Services Tax (GST) of 15% will apply to the sale of low value goods that are imported by consumers into New Zealand (NZ). For more information please click here.


Sizing:

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian sizing.

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian sizing.

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian sizing. If you are an international customer, you can use our conversion chart to find your best size here.

If you have any questions about sizing please contact us, we'd love to hear from you!


Returns:

HOW DO I RETURN AN ITEM?

Please head to our Shipping & Returns page here for all details on how to return your order.

CAN I RETURN SWIMWEAR?

No, we are unable to accept returns of swimwear unless the garment is faulty.

CAN I GET A REFUND FOR AN ITEM PURCHASED DURING A PROMOTION?

Any items purchased either from the sale category or during a promotion, such as the Boxing Day Sale or Cyber Sale, are final sale items & are not currently eligible for a return.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/incorrect item & we can resolve this for you. Images of the fault or incorrect item would be very helpful also.

Products that have a major fault may be returned for a refund, online credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our boutiques must be returned back to the original location.

We recommend contacting your local boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our retail stores can only be redeemed in store at this time.

Online store credits or gift cards can only be redeemed on our website.

WHAT IS YOUR RETURNS POLICY ON “THE WEDDING EDIT” COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 day return period for Australian customers and 30 day return period for international customers. You may return your order for a Refund if the terms and conditions of sale are met.

If you have any concerns regarding a return for this Wedding Edit collection, please contact us on live chat or at returns@becandbridge.com.au, we'd love to help you.

CAN I EXCHANGE MY ORDER?

Unfortunately we don't currently offer exchanges, however if you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).

CAN I STILL RETURN FOR A REFUND IF I USED THE 10% WELCOME DISCOUNT CODE?

Yes, you are eligible to make a return on any full priced items purchased using the 10% off welcome discount code. Please see our refund terms and conditions for more information.


Afterpay:

HOW CAN I PAY WITH AFTERPAY?

We currently offer the Afterpay service to our Australian & US customers only. At the checkout, simply select Afterpay as your payment option & click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one. For more information about the service check out the Afterpay website.

CAN I USE AFTER PAY IN STORE?

Yes, we offer AfterPay as a payment option in all our retail stores.

HOW MUCH CAN I PURCHASE WITH AFTERPAY?

The limit of how much you can purchase at Bec + Bridge with Afterpay is $2,000 AUD. However, please note that your personal limit with Afterpay may be less. We recommend contacting Afterpay for more information about your personal limit at info@afterpay.com.au


Other:

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

CAN I USE MY 10% SUBSCRIBER DISCOUNT CODE IN CONJUNCTION WITH ANOTHER DISCOUNT CODE?

Unfortunately the checkout only allows for one discount code to be used per order. We recommend using the one with the highest discount!

I FORGOT TO ENTER MY 10% SUBSCRIBER DISCOUNT CODE, CAN YOU ADD IT IN?

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?

Our Wedding Edit styles are exclusive to our online store only.

IS YOUR ONLINE PACKAGING RECYCLABLE?

Definitely. You can recycle our online packaging bags with your soft plastics. Our new online packaging is made from natural waste materials such as limestone off-cuts. They are produced with zero water, pollution, acids, bleaches and is carbon neutral. Tell me more? Well, they are durable, waterproof, antibacterial and freezer grade. Yes, this means we highly encourage you to reuse these bags where possible. Can't find any use for it? Head to your local soft plastics bin here.