CUSTOMER CARE

FAQS


ORDERING + SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at enquiries@becandbridge.com.au within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

Please note that orders placed during sale or promotional periods, such as the ‘End of Season Sale', cannot be changed or cancelled once the order has been placed.

If your order has been cancelled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

I FORGOT TO ADD A DISCOUNT CODE OR GIFT CARD, CAN YOU ADD IT TO MY EXISTING ORDER?  

Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.

CAN I USE MORE THAN ONE DISCOUNT CODE OR GIFT CARD AT ONCE? 

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order.

HOW CAN I USE AFTERPAY TO SHOP?

We currently offer the Afterpay buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Afterpay may be less.

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

We also offer Afterpay as a payment method at our Australian retail stores.

HOW CAN I USE KLARNA TO SHOP?

We currently offer the Klarna buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

We also offer Klarna as a payment method at our Australian retail stores.

Checkout our Klarna FAQs page for more information.



RETURNS + REFUNDS

CAN I RETURN SWIMWEAR OR BODYSUITS?

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavour to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WILL I RECEIVE A REFUND IF I'VE USED THE 10% WELCOME DISCOUNT CODE? 

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.



IN STORE

WHAT IS THE IN STORE RETURNS POLICY?

We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 10 days of the purchase date.

We are unable to provide a refund for change of mind.

All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.

Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.

CAN I RETURN MY ONLINE ORDER IN STORE?

Currently all online purchases must be returned by post back to the BEC + BRIDGE warehouse. Check out our Returns page for more information.

CAN I USE MY IN STORE GIFT CARD OR STORE CREDIT FOR AN ONLINE PURCHASE?  

In store gift cards or store credits can only be redeemed for in store purchases at this time. Online gift cards or store credits can only be redeemed online.



GIFT CARDS

HOW CAN I CHECK MY ONLINE GIFT CARD BALANCE?

You can check the balance remaining on your online store credit or online gift card here.

HOW LONG IS MY ONLINE GIFT CARD VALID FOR?

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!



BRIDAL SUITE APPOINTMENTS

HOW CAN I BOOK A BRIDAL APPOINTMENT AT THE WEDDING SUITE?

You can book a private Wedding Suite appointment for up to 8 guests on our By Appointment page.

We offer 2 different appointment durations depending on the size of your bridal party.

1 - 5 guests is 60mins

6 - 8 guests is 90mins

Simply select your preferred date and time, number of guests, and then add to cart and proceed through the checkout as normal. You will then receive both an order confirmation and calendar appointment email.

A non-refundable deposit of $50 is required for all Wedding Suite bookings. You will be provided with a $50 online gift card during your appointment which can be redeemed for any purchases made on the day or on future BEC + BRIDGE online purchases.

WILL I BE ABLE TO TRY ON DRESSES DURING MY APPOINTMENT?

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection.

Please note that there may be some styles that are out of stock and therefore unavailable to be tried on during the appointment. We recommend that you email your Wedding Suite Coordinator ahead of time with your preferred styles and they will confirm current stock availability to avoid disappointment on the day.

Our main collection styles are not available to be previewed during your appointment.

CAN I PURCHASE DRESSES DURING MY APPOINTMENT?

Yes, the Wedding Suite Coordinator can complete any purchases during your appointment.

Purchases made during your appointment will be specially wrapped and shipped the following business day, ensuring your bridal party receives their individually packaged bridal boxes sent to their private address.

Should you need to take your purchases on the day, you will be directed to our Alexandria warehouse, a 5 min drive from the Wedding Suite, to collect the items. Your Wedding Suite Coordinator will call ahead for you to ensure the team has your order ready to collect.

TRACK YOUR PARCEL

Australian Orders - Please click below to track your parcel:

AUSTRALIA POST TRACKING SERVICE

International Orders - Please click below to track your parcel:

DHL EXPRESS TRACKING SERVICE

All parcels are despatched from Waterloo (2017) in Sydney, Australia



CUSTOMER CARE


ORDERING + SHIPPING

CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order provided that you notify BEC + BRIDGE via email at enquiries@becandbridge.com.au within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.

Please note that orders placed during sale or promotional periods, such as the ‘End of Season Sale', cannot be changed or cancelled once the order has been placed.

If your order has been cancelled by BEC + BRIDGE, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

I FORGOT TO ADD A DISCOUNT CODE OR GIFT CARD, CAN YOU ADD IT TO MY EXISTING ORDER?

Unfortunately once your order has been placed, we are unable to retroactively add your discount code or gift card to the payment of your order.

CAN I USE MORE THAN ONE DISCOUNT OR GIFT CARD AT ONCE?

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order.

HOW CAN I USE AFTERPAY TO SHOP?

We currently offer the Afterpay buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Afterpay may be less.

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

We also offer Afterpay as a payment method at our Australian retail stores.

HOW CAN I USE KLARNA TO SHOP?

We currently offer the Klarna buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option an click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

We also offer Klarna as a payment method at our Australian retail stores.

Checkout our Klarna FAQs page for more information.


RETURNS + REFUNDS

CAN I RETURN SWIMWEAR OR BODYSUITS?

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

I HAVE RECEIVED A FAULTY GARMENT OR INCORRECT ITEM IN MY ORDER, WHAT DO I DO?

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavour to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WILL I RECEIVE A REFUND IF I USED THE 10% WELCOME DISCOUNT?

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.


IN STORE

WHAT IS THE IN STORE RETURNS POLICY?

We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 10 days of the purchase date.

We are unable to provide a refund for change of mind.

All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.

Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.

CAN I RETURN MY ONLINE ORDER IN STORE?

Currently all online purchases must be returned by post back to the BEC + BRIDGE warehouse. Check out our Returns page for more information.

CAN I USE MY IN STORE GIFT CARD OR STORE CREDIT FOR AN ONLINE PURCHASE?

In store gift cards or store credits can only be redeemed for in store purchases at this time. Online gift cards or store credits can only be redeemed online.


GIFT CARDS

HOW CAN I CHECK MY ONLINE GIFT CARD BALANCE?

You can check the balance remaining on your online store credit or online gift card here.

HOW LONG IS MY ONLINE GIFT CARD VALID FOR?

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!


BRIDAL SUITE APPOINTMENTS

HOW CAN I BOOK A BRIDAL APPOINTMENT AT THE WEDDING SUITE?

You can book a private Wedding Suite appointment for up to 8 guests on our By Appointment page.

We offer 2 different appointment durations depending on the size of your bridal party.

1 - 5 guests is 60mins

6 - 8 guests is 90mins

Simply select your preferred date and time, number of guests, and then add to cart and proceed through the checkout as normal. You will then receive both an order confirmation and calendar appointment email.

A non-refundable deposit of $50 is required for all Wedding Suite bookings. You will be provided with a $50 online gift card during your appointment which can be redeemed for any purchases made on the day or on future BEC + BRIDGE online purchases.

WILL I BE ABLE TO TRY ON DRESSES DURING MY APPOINTMENT?

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection.

Please note that there may be some styles that are out of stock and therefore unavailable to be tried on during the appointment. We recommend that you email your Wedding Suite Coordinator ahead of time with your preferred styles and they will confirm current stock availability to avoid disappointment on the day.

Our main collection styles are not available to be previewed during your appointment.

CAN I PURCHASE DRESSES DURING MY APPOINTMENT?

Yes, the Wedding Suite Coordinator can complete any purchases during your appointment.

Purchases made during your appointment will be specially wrapped and shipped the following business day, ensuring your bridal party receives their individually packaged bridal boxes sent to their private address.

Should you need to take your purchases on the day, you will be directed to our Alexandria warehouse, a 5 min drive from the Wedding Suite, to collect the items. Your Wedding Suite Coordinator will call ahead for you to ensure the team has your order ready to collect.