FAQs


WHERE IS MY ORDER?

Once your order has shipped, we will email you through your shipping information with a tracking number for your parcel. Orders placed before 1pm (AEDT) will be dispatched on the same day.

We ship all Australian orders using Australia Post. You can follow your parcel using their tracking service here.

If you are an international customer, we use DHL Express. To track your parcel please click here.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Australian orders shipped using our Standard Post method will arrive 2- 5 business days days, and Express Post orders will arrive 1- 3 business days.

New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1- 3 business days and all other international can expect their orders within 2- 7 business days.

WILL I HAVE TO PAY DUTIES + TAXES?

As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian Sizing.

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian Sizing.

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian Sizing. We have a conversion chart if you are an international customer which you can find here.

If you have any questions about sizing please contact us, we'd love to hear from you!

HOW DO I RETURN AN ITEM?

Please head to our Shipping & Returns page here for all details on how to return your order.

CAN I GET A REFUND FOR AN ITEM PURCHASED DURING A PROMOTION?

Any items purchased in an order using a discount code of more than 10% off are able to be returned for an online store credit only.

Sale items discounted at more than 10% are also able to be returned for an online store credit only.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/ incorrect item & we can resolve this for you. Images of the fault or incorrect item would be highly helpful.

Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

WHY CAN'T I SEE SAME DAY SHIPPING AT THE CHECKOUT?

Same day shipping will be available as an option at the checkout until 11am Tuesday - Friday for customers who have entered an eligible Sydney metro post code in the shipping address.

For any questions about the service, please contact our team on live chat or at enquiries@becandbridge.com.au

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our boutiques must be returned back to the original location.

We recommend contacting your local boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our retail stores can only be redeemed in store at this time.

Online store credits can only be redeemed on our website.

WHAT IS YOUR RETURNS POLICY ON “THE WEDDING EDIT” COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 working day return period. You may return your order for a Refund if the terms and conditions of sale are met.

If you have any concerns regarding your return for this collection please contact us at returns@becandbridge.com.au, we'd love to help you.

CAN I EXCHANGE MY ORDER?

Unfortunately we currently don't offer exchanges, however if you need to swap over a size, style, colour etc - you may return your order for an online store credit.

You can then use this credit to repurchase (granted your preferred item is in stock at your new time of purchase).

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel and refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

I FORGOT TO ENTER MY 10% DISCOUNT CODE, CAN YOU ADD IT IN?

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?

Our Wedding Edit styles are exclusive to our Online Store only.