FAQs

FAQs


Orders:

Orders:

WHERE IS MY ORDER?

Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 1pm (AEDT) on the same day.

We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here.

International orders are shipped using DHL Express. To track your DHL parcel please click here.

* When "Authority to leave" is selected as the delivery instructions, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place. When this option is selected, Bec + Bridge cannot be held liable for stolen or missing parcels. The customer is accepting full responsibility of the safe delivery of this parcel when selecting "Authority to leave" on an order.

We highly recommend a signature required delivery as Bec + Bridge cannot be held liable for any parcels which go missing when the "Authority to leave" has been selected at the checkout page.

WHERE IS MY ORDER?

Once your order has shipped, you will receive an email with your shipping information and a tracking number for your parcel. We endeavour to dispatch all orders placed before 1pm (AEDT) on the same day.

We ship all Australian orders using Australia Post. You can follow your Australia Post parcel using their tracking service here.

International orders are shipped using DHL Express. To track your DHL parcel please click here.

* When "Authority to leave" is selected as the delivery instructions, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place. When this option is selected, Bec + Bridge cannot be held liable for stolen or missing parcels. The customer is accepting full responsibility of the safe delivery of this parcel when selecting "Authority to leave" on an order.

We highly recommend a signature required delivery as Bec + Bridge cannot be held liable for any parcels which go missing when the "Authority to leave" has been selected at the checkout page.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Australian orders shipped using the standard Australia Post shipping service will arrive 2- 5 business days, and Australia Post Express orders will arrive within 1 - 3 business days.

New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1 - 3 business days and all other international orders can expect to be received within 2 - 7 business days.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Australian orders shipped using the standard Australia Post shipping service will arrive 2- 5 business days, and Australia Post Express orders will arrive within 1 - 3 business days.

New Zealand, Asia + South Pacific, US, Canada, UK orders will arrive within 1 - 3 business days and all other international orders can expect to be received within 2 - 7 business days.

WILL I HAVE TO PAY DUTIES + TAXES?

As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

WILL I HAVE TO PAY DUTIES + TAXES?

As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.

These duties & taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

WHY AM I BEING CHARGED 15% GST ON MY NEW ZEALAND ORDER?

From 1 December 2019, New Zealand Goods and Services Tax (GST) of 15% will apply to the sale of low value goods that are imported by consumers into New Zealand (NZ). For more information please click here.

WHY AM I BEING CHARGED 15% GST ON MY NEW ZEALAND ORDER?

From 1 December 2019, New Zealand Goods and Services Tax (GST) of 15% will apply to the sale of low value goods that are imported by consumers into New Zealand (NZ). For more information please click here.


Sizing:

Sizing:

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian sizing.

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian sizing.

WHAT CURRENCY/SIZES ARE YOUR ITEMS DISPLAYED IN?

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars (AUD) and Australian sizing.

If you are located in the US, Canada, Central America, UK, Europe and the Middle East, all currency is displayed in USD$ and Australian sizing.

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian sizing. If you are an international customer, you can use our conversion chart to find your best size here.

If you have any questions about sizing please contact us, we'd love to hear from you!

HOW DO I KNOW WHAT SIZE I AM?

All of our products are displayed in Australian sizing. If you are an international customer, you can use our conversion chart to find your best size here.

If you have any questions about sizing please contact us, we'd love to hear from you!


Returns:

Returns:

HOW DO I RETURN AN ITEM?

Please head to our Shipping & Returns page here for all details on how to return your order.

HOW DO I RETURN AN ITEM?

Please head to our Returns page here for all details on how to return your order.

CAN I RETURN SWIMWEAR?

No, we are unable to accept returns of swimwear unless the garment is faulty.

CAN I RETURN SWIMWEAR?

No, we are unable to accept returns of swimwear unless the garment is faulty.

WHY HAVE I NOT RECEIVED MY RETURNS INFORMATION EMAIL?

All return requests are manually reviewed & approved by our Returns team. Our team endeavours to respond to all pending requests the following business day. If you have any questions about a pending return request please contact returns@becandbridge.com.au.

WHY HAVE I NOT RECEIVED MY RETURNS INFORMATION EMAIL?

All return requests are manually reviewed & approved by our Returns team. Our team endeavours to respond to all pending requests the following business day. If you have any questions about a pending return request please contact returns@becandbridge.com.au.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/incorrect item. Images of the fault or incorrect item would be very helpful also.

Products that have a major fault may be returned for a refund, online credit or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

I RECEIVED A FAULTY/INCORRECT ITEM, WHAT DO I DO?

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number & a brief description of the fault/incorrect item & we can resolve this for you. Images of the fault or incorrect item would be very helpful also.

Products that have a major fault may be returned for a refund, online credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our boutiques must be returned back to the original location.

We recommend contacting your local boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I RETURN MY IN STORE PURCHASE ONLINE?

Purchases made at one of our boutiques must be returned back to the original location.

We recommend contacting your local boutique for more information about the in store returns policy.

You can find our boutique contact details here.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our retail stores can only be redeemed in store at this time.

Online store credits or gift cards can only be redeemed on our website.

CAN I USE MY IN STORE CREDIT OR GIFT CARD ONLINE?

Store credit or gift cards purchased via our retail stores can only be redeemed in store at this time.

Online store credits or gift cards can only be redeemed on our website.

WHAT IS YOUR RETURNS POLICY ON “THE WEDDING EDIT” COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 day return period for Australian customers and 30 day return period for international customers. You may return your order for a refund or online store credit if the terms and conditions of sale are met.

If you have any concerns regarding a return for this Wedding Edit collection, please contact us on live chat or at returns@becandbridge.com.au, we'd love to chat.

WHAT IS YOUR RETURNS POLICY ON “THE WEDDING EDIT” COLLECTION?

As per our standard returns policy, our Wedding Edit Collection has a 21 day return period for Australian customers and 30 day return period for international customers. You may return your order for a refund or online store credit if the terms and conditions of sale are met.

If you have any concerns regarding a return for this Wedding Edit collection, please contact us on live chat or at returns@becandbridge.com.au we'd love to help you.

CAN I EXCHANGE MY ORDER?

Unfortunately we don't currently offer exchanges. If you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).

If you can't see your preferred item online, reach out to us on live chat or email us at enquiries@becandbridge.com.au as we may be able to source it for you.

CAN I EXCHANGE MY ORDER?

Unfortunately we don't currently offer exchanges. If you need to swap over a size, style, colour etc - you may return your order for an online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).

If you can't see your preferred item online, reach out to us on live chat or email us at enquiries@becandbridge.com.au as we may be able to source it for you.

CAN I RETURN FOR A REFUND IF I USED THE 10% WELCOME DISCOUNT CODE?

Yes, you are eligible to make a return on any items purchased using the 10% off welcome discount code. Please see our returns page for more information.

CAN I RETURN FOR A REFUND IF I USED THE 10% WELCOME DISCOUNT CODE?

Yes, you are eligible to make a return on any items purchased using the 10% off welcome discount code. Please see our returns page for more information.


Online Gift Cards:

HOW CAN I CHECK MY ONLINE STORE CREDIT OR GIFT CARD BALANCE?

You can check the balance remaining on your online store credit or online gift card here.  

HOW LONG IS MY GIFT CARD VALID FOR?

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!

CAN I USE MY ONLINE GIFT CARD IN STORE?

No, unfortunately online gift cards are only able to be redeemed with online purchases. Let us know if there is something you saw in store that you would like to purchase though, as we may be able to source the item for you to purchase online.

HOW CAN I PURCHASE AN IN STORE GIFT CARD?

You can purchase an in store gift card at any of our beautiful boutique locations. You can find your nearest boutique here.


Shop Now, Pay Later Payment Options:


Online Gift Cards:

HOW CAN I CHECK MY ONLINE STORE CREDIT OR GIFT CARD BALANCE?

You can check the balance remaining on your online store credit or online gift card here.

HOW LONG IS MY GIFT CARD VALID FOR?

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!

CAN I USE MY ONLINE GIFT CARD IN STORE?

No, unfortunately online gift cards are only able to be redeemed with online purchases. Let us know if there is something you saw in store that you would like to purchase though, as we may be able to source the item for you to purchase online.

HOW CAN I PURCHASE AN IN STORE GIFT CARD?

You can purchase an in store gift card at any of our beautiful boutique locations. You can find your nearest boutique here.

CAN I RETURN AN ONLINE GIFT CARD?

Online gift cards are unable to be returned, refunded or redeemed for cash.


Shop Now, Pay Later Payments:

HOW CAN I PAY WITH AFTERPAY?

We currently offer the Afterpay service to our Australian & US customers only. At the checkout, simply select Afterpay as your payment option & click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one. For more information about the service check out the Afterpay website.

HOW CAN I PAY WITH AFTERPAY?

We currently offer the Afterpay service to our Australian & US customers only. At the checkout, simply select Afterpay as your payment option & click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one. For more information about the service check out the Afterpay website.

CAN I USE AFTER PAY IN STORE?

Yes, we offer AfterPay as a payment option in all our retail stores.

CAN I USE AFTERPAY IN STORE?

Yes, we offer AfterPay as a payment option in all our retail stores.

HOW MUCH CAN I PURCHASE WITH AFTERPAY?

The limit of how much you can purchase at Bec + Bridge with Afterpay is $2,000 AUD. However, please note that your personal limit with Afterpay may be less. We recommend contacting Afterpay for more information about your personal limit at info@afterpay.com.au

HOW MUCH CAN I PURCHASE WITH AFTERPAY?

The limit of how much you can purchase at Bec + Bridge with Afterpay is $2,000 AUD. However, please note that your personal limit with Afterpay may be less. We recommend contacting Afterpay for more information about your personal limit at info@afterpay.com.au

WHAT IS KLARNA?

Klarna is a payment option offered to our Australian customers that allows you to checkout now and split the payment of your purchase into 4 interest-free payments.

For more information, check out the Klarna FAQs page.

HOW CAN I PAY WITH KLARNA?

We currently offer Klarna as a payment option to our Australian customers only. At the checkout, select Klarna as your payment option and click 'Complete Order'. You will be redirected to the Klarna portal where you can either login with an existing account or create a new one.

Download the Klarna app to keep track of your orders and account.

CAN I USE KLARNA IN STORE?

To place an order with Klarna in our boutiques you will need to use the Klarna digital card functionality. Check out the Klarna website for more information.

WHAT IS KLARNA?

Klarna is a payment option offered to our Australian customers that allows you to checkout now and split the payment of your purchase into 4 interest-free payment.

For more information, check out the Klarna FAQs page.

HOW CAN I PAY WITH KLARNA?

We currently offer Klarna as a payment option to our Australian customers only. At the checkout, select Klarna as the payment option and click 'Complete Order'. You will be redirected to the Klarna portal where you can either login with an existing account or create a new one.

Download the Klarna app to keep track of your orders and account.

CAN I USE KLARNA IN STORE?

To place an order with Klarna in our boutiques you will need to use the Klarna digital card functionality. Check out the Klarna website for more information.


Bridal Appointments:

HOW CAN I BOOK A BRIDAL APPOINTMENT?

You can book your private Wedding Suite appointment on our By Appointment page. Simply select your preferred date and time, add to cart and then proceed through the checkout as normal. You will then receive both an order confirmation and calendar appointment email.

HOW MANY GUESTS CAN I HAVE IN MY BRIDAL APPOINTMENT?

We are currently accepting bridal parties of up to 8 guests in our Wedding Suite.

HOW LONG WILL MY APPOINTMENT BE?

We offer 3 different appointment durations depending on the size of your bridal party. Any bookings made with an incorrect duration will be updated ahead of the appointment.

  • 1 - 3 guests is 30mins
  • 4 - 5 guests is 60mins
  • 6 - 8 guests is 90mins

WILL I GET TO TRY ON DRESSES DURING MY APPOINTMENT?

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection. Please note that there may be some styles that are out of stock and therefore unavailable to be tried on. Our main collection styles are not available to be previewed durinig your appointment.

WHY DOES AN APPOINTMENT COST $50?

A non-refundable deposit of $50 is required for all Wedding Suite bookings. You will be provided with a $50 online gift card during your appointment which can be redeemed against any purchases made on the day or on future Bec + Bridge online purchases.


Bridal Appointments:

CAN I CANCEL MY APPOINTMENT?

We require 7 days notice of cancellation for any bookings. Your $50 appointment deposit may be forfeited for any cancellations made with less than 7 days notice. For any changes to your appointment availability, please contact bookings@becandbridge.com.au as soon as possible.

HOW CAN I BOOK AN APPOINTMENT?

You can book a private appointment in our Wedding Suite on our By Appointment page. Simply select your preferred date and time, add to cart and then proceed to the checkout as normal.

HOW MANY GUESTS CAN I HAVE IN MY APPOINTMENT?

We are currently accepting bridal parties of up to 8 guests in our Wedding Suite.

HOW LONG WILL MY APPOINTMENT BE?

We offer 3 appointment durations depending on the size of your bridal party. Any bookings made with an incorrect duration with be updated ahead of the appointment.

  • 1 - 3 guests is 30 mins
  • 4 - 5 guests is 60 mins
  • 6 - 8 guests is 90 mins

CAN I TRY ON DRESSES DURING MY APPOINTMENT?

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection.

Please note that there be some styles that are out of stock and therefore unavailable to be tried on. Our main collection styles are not available to previewed during your appointment.

WHY DOES A BRIDAL APPOINTMENT COST $50?

A non-refundable deposit of $50 is required for all Wedding Suite bookings. You will be provided with a $50 online gift card during your appointment which can be redeemed against any purchases made on the day or on future Bec + Bridge online purchases.

CAN I CANCEL MY APPOINTMENT?

We require 7 days notice of cancellation for any bookings. Your $50 appointment deposit may be forfeited for any cancellations made with less than 7 days notice.

For any changes to your appointment availability, please contact bookings@becandbridge.com.au as soon as possible.


Other:

Other:

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

Unfortunately orders placed during sale/promo periods such as our 'Boxing Day Sale' cannot be cancelled once placed.

CAN I CANCEL MY ONLINE ORDER?

Once your order has been placed you may give us a call or email us to cancel your order. However, if your order has been dispatched we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, you will have to wait until you receive it. You then can request a return with our returns department.

Unfortunately orders placed during sale/promo periods such as our 'Boxing Day Sale' cannot be cancelled once placed.

CAN I USE MY 10% SUBSCRIBER DISCOUNT CODE IN CONJUNCTION WITH ANOTHER CODE?

Unfortunately the checkout only allows for one discount code to be used per order. We recommend using the one with the highest discount!

CAN I USE MY 10% SUBSCRIBER DISCOUNT CODE IN CONJUNCTION WITH ANOTHER CODE?

Unfortunately the checkout only allows for one discount code to be used per order. We recommend using the one with the highest discount!

I FORGOT TO ENTER MY 10% SUBSCRIBER DISCOUNT CODE, CAN YOU ADD IT IN?

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.

I FORGOT TO ENTER MY 10% SUBSCRIBER DISCOUNT CODE, CAN YOU ADD IT IN?

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?

Our Wedding Edit styles are exclusive to our online store only.

CAN I TRY ON YOUR WEDDING EDIT STYLES IN STORE?

Our Wedding Edit styles are exclusive to our online store only.

IS YOUR ONLINE PACKAGING RECYCLABLE?

Definitely. You can recycle our online packaging bags with your soft plastics. Our new online packaging is made from natural waste materials such as limestone off-cuts. They are produced with zero water, pollution, acids, bleaches and is carbon neutral. Tell me more? Well, they are durable, waterproof, antibacterial and freezer grade. Yes, this means we highly encourage you to reuse these bags where possible. Can't find any use for it? Head to your local soft plastics bin here. 

IS YOUR ONLINE PACKAGING RECYCLABLE?

Definitely. You can recycle our online packaging bags with your soft plastics. Our new online packaging is made from natural waste materials such as limestone off-cuts. They are produced with zero water, pollution, acids, bleaches and is carbon neutral. Tell me more? Well, they are durable, waterproof, antibacterial and freezer grade. Yes, this means we highly encourage you to reuse these bags where possible. Can't find any use for it? Head to your local soft plastics bin here. 

HOW CAN I ENTER A DISCOUNT CODE ON MOBILE?

When purchasing on mobile, navigate to the checkout and tap on the 'Show order summary' drop down menu at the top of the page. Enter your discount code into the 'Discount Code' field and tap the black arrow button to apply to your code.

HOW CAN I ENTER A DISCOUNT CODE ON MOBILE?

When purchasing on mobile, navigate to the checkout and tap on the 'Show order summary' drop down menu at the top of the page. Enter your discount code into the 'Discount Code' field and tap the black arrow button to apply to your code.

CAN I USE MULTIPLE DISCOUNT CODES / GIFT CARDS?

Unfortunately only one discount code can be used per purchase. This also applies to our gift cards.

CAN I USE MULTIPLE DISCOUNT CODES / GIFT CARDS? 

Unfortunately only one discount code can be used per purchase. This also applies to our gift cards.

HOW CAN I ENTER A DISCOUNT CODE ON MOBILE?

You may enter your discount code once you are checking out in our 'Information' page. Click the drop down "GIFT CARD / DISCOUNT" to enter your code.

HOW CAN I ENTER A DISCOUNT CODE ON MOBILE?

You may enter your discount code once you are checking out in our 'Information' page. Click the drop down "GIFT CARD / DISCOUNT" to enter your code.


COVID-19 Impact:

WILL THERE BE A DELAY TO THE DISPATCH OF MY ORDER?

Orders will be dispatched on time, however there may be an additional few days added onto the delivery timeframe.

Please click here to see if your country has been impacted with delivery delays.

I CAN'T GET TO A POST OFFICE, CAN I STILL RETURN MY ORDER?

Please contact returns@becandbridge.com.au and our Returns Department will be able to assist you further.

MY COUNTRY IS IN LOCKDOWN, CAN I STILL PURCHASE ONLINE? 

We are still dispatching orders to countries that are in lockdown until further notice from DHL. If there are any issues dispatching to your country we will notify you.

COVID-19 Impact:

WILL THERE BE A DELAY TO THE DISPATCH OF MY ORDER?

Orders will be dispatched on time, however there may be an additional few days added onto the delivery timeframe.

Please click here to see if your country has been impacted with delivery delays.

I CAN'T GET TO A POST OFFICE, CAN I STILL RETURN MY ORDER?

Please contact returns@becandbridge.com.au and our Returns Department will be able to assist you further.

MY COUNTRY IS IN LOCKDOWN, CAN I STILL PURCHASE ONLINE? 

We are still dispatching orders to countries that are in lockdown until further notice from DHL. If there are any issues dispatching to your country we will notify you.