The BEC + BRIDGE checkout only accepts one discount code per order. Promo codes, discount offers, and other promotional deals cannot be combined or used in conjunction with each other.

Be sure to apply the offer that gives you the best value before completing your online order.

The BEC + BRIDGE checkout is only able to accept one discount code or gift card code per order. Discount codes cannot be used in conjunction with any other offer or promotion.

We currently offer the Afterpay buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Afterpay may be less.

At the checkout, select Afterpay as your payment option and click 'complete order'. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.

We also offer Afterpay as a payment method at our Australian retail stores.

We currently offer the Klarna buy now, pay later service to our Australian and US customers for a maximum purchase of $2,000 AUD. Please note that your personal spending limit with Klarna may be less

At the checkout, select Klarna as your payment option and click 'complete order'. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

We also offer Klarna as a payment method at our Australian retail stores.

Checkout our Klarna FAQs page for more information.

To ensure the hygiene of all garments, we are unable to accept returns and/or exchanges for swimwear or bodysuits unless the garment is deemed faulty.

Email us at returns@becandbridge.com.au with your order number, a brief description of the issue and some images of the fault or incorrect item.

We endeavour to repair any items with minor faults so they can be returned to you. Products that have a major fault may be returned for a refund, online credit or an exchange for another item.

Keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

Yes! Any full priced items purchased with the 10% off welcome discount code are still eligible for a refund.

All online returns are handled by our third-party provider, Refundid. Depending on your location, you can choose from a refund, store credit, or an instant exchange. For more details and Refundid’s terms and conditions, click here.

Refundid operates independently from the retailers they partner with. To comply with AML (Anti-Money Laundering) regulations, they require customers to verify their details through a secure verification process. For more information, see the Refundid Privacy Policy here.

We’ve partnered with Route to offer Shipping Protection for added peace of mind. If your protected order is lost, damaged, or stolen, Route’s expert support team will work with you to quickly resolve the issue through a replacement or a refund. You can easily add Route Shipping Protection at checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order is lost, stolen, or damaged in transit, Route’s expert support team will help ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 2 hours of filing.

Need to file a claim? File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. The Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked “delivered.”

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last shipping update. The maximum filing time is 365 days from the order date.

• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Shipping Protection at checkout.

If your order has not arrived, please file a claim with Route here.

Route will consider an item “damaged” if it is unusable. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.

We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 14 days of the purchase date.

We are unable to provide a refund for change of mind.

All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.

Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.

Currently all online purchases must be returned by post back to the BEC + BRIDGE warehouse. Check out our Returns page for more information.

Store credits can only be redeemed for in store purchases at this time.

Gift Cards can be redeemed for both online and in store purchases.

You can check the balance remaining on your online store credit or online gift card here.

All online gift cards are valid for 3 years from the date of purchase or creation. Plenty of time to find something you love!

You can book a private Wedding Suite appointment for up to 8 guests on our By Appointment page.

We offer 2 different appointment durations depending on the size of your bridal party.

1 - 5 guests is 50 mins

6 - 8 guests is 75 mins

Simply select your preferred date and time, number of guests, and then add to cart and proceed through the checkout as normal. You will then receive both an order confirmation and calendar appointment email.

A deposit of $75 is required for all appointment bookings. Cancellations must be provided with at least 7 days notice.

The deposit will only be redeemable towards an order at the time of appointment.

If your preferred date/time isn't available on our online booking system, it may mean that all time slots on that date are booked. You can contact appointments@becandbridge.com.au to join our internal waitlist, in case a time slot becomes available on your preferred date.

Yes, you and your bridal party will have the opportunity to try on selected in-stock styles from our Wedding Edit Collection.

Please note that there may be some styles that are out of stock and therefore unavailable to be tried on during the appointment. We recommend that you email your Wedding Suite Team ahead of time with your preferred styles and they will confirm current stock availability to avoid disappointment on the day.

Our ready-to-wear seasonal collection styles are not available to be previewed during your appointment.

Yes, the Wedding Suite Team can complete any purchases during your appointment.

For all purchases made during your appointment, you will have the choice of your dresses being specially wrapped or placed in a garment bag.

Yes, you can return items purchased at the Wedding Suite for an exchange, refund or credit. Please note that these items can only be exchanged or returned back to the Wedding Suite location and are not available to be returned to a BEC + BRIDGE retail boutique.

Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.

For hygiene reasons, all accessories and footwear are final sale and cannot be returned.