RETURNS
CUSTOMER CARE
RETURN YOUR ONLINE ORDER
RETURNS CONDITIONS
RETURN CONDITIONS
For your return to be accepted, all items must be:
- Unworn, unaltered and in original condition
- Have all tags still attached, with all accessories and packaging included in the parcel
We are unable to accept returns that show signs of wear or do not meet the above criteria.
RETURN POLICY
- Full priced items purchased online can be returned for a refund, exchange or credit note.
- 'Final sale' and swimwear/bodysuits cannot be returned and/or exchanged unless deemed faulty.
- For hygiene reasons, all earrings are final sale and cannot be returned.
- Customers have 21 days from the date of fulfilment to return their online order. Any items received after this timeframe will be returned to the sender.
SALE RETURN POLICY
- Items that are marked over 50% are final sale and are not eligible for returns, exchanges, or credit notes unless the item is deemed faulty.
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Items that are marked under 50% off the RRP may be exchanged for another variant as per standard exchange eligibility.
THE WEDDING SUITE RETURNS
Items that are purchased from our Wedding Suite can only be exchanged or returned back to the Wedding Suite location and not available to be returned to a BEC + BRIDGE retail boutique.
Items purchased at the Wedding Suite can be returned for an exchange, refund, or credit note for a change of mind. Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.
For hygiene reasons, all accessories and footwear are final sale and cannot be returned.
RETURN SHIPPING
Return shipping and any reverse duties are the responsibility of the customer.
BEC + BRIDGE cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return.
EXCHANGES
We offer variant exchanges for eligible unworn and unaltered items within 21 days of the original purchase date, in accordance with our return policy.
Final Sale and swimwear/bodysuits are not eligible unless deemed faulty.
If you would prefer to exchange your item, you can request this when making your return. To do so, click here. If the size, is not available at the time of fulfilment, we will process a refund and/or store credit in accordance with our return policy.
SALE
- Items that are marked over 50% off are final sale and are not eligible for returns, exchanges, or credit notes unless the item is deemed faulty.
-
Items that are marked under 50% off the RRP may be exchanged for another variant as per standard exchange eligibility.
Please contact our Customer Care team if you need assistance with sizing, fabric details, or styling before making your purchase.
PRICE MATCH POLICY
We are unable to price-match items that have been discounted during our sales period. If your order is within the return window and the item(s) are unworn and comply with our return policy, you can return it for a refund and repurchase at the discounted price. Please note, this applies to full-priced items only. Sale items are considered 'final sale' and are not eligible for returns, exchanges, or credit notes unless deemed faulty
FAULTY OR DAMAGED ITEMS
If you received an item you believe to be faulty or damaged, please contact us immediately at returns@becandbridge.com.au with 3 - 4 images along with your order number and we will contact you with next steps.
REFUNDS
We endeavour to process returns daily Monday - Friday but please allow up to 5 business days from the date the return parcel is received.
Once your return is received and inspected, our returns department will notify you of the status of your return. If your return has been accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take 5 - 10 business days to appear in your account due to the processing times of your financial institutions.
Shipping fees and any duties and taxes from the original order are non refundable.
IN STORE RETURN POLICY
We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 14 days of the purchase date.
We are unable to provide a refund for change of mind.
All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.
Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.
TRACK YOUR PARCEL
Australian Orders - Please click below to track your parcel:
AUSTRALIA POST TRACKING SERVICE
International Orders - Please click below to track your parcel:
All parcels are despatched from Waterloo (2017) in Sydney, Australia
CUSTOMER CARE
RETURN YOUR ONLINE ORDER
RETURNS CONDITIONS
RETURN CONDITIONS
For your return to be accepted, all items must be:
- Unworn, unaltered and in original condition
- Have all tags still attached, with all accessories and packaging included in the parcel
We are unable to accept returns that show signs of wear or do not meet the above criteria.
RETURN POLICY
- Full priced items purchased online can be returned for a refund, exchange or credit note.
- 'Final sale' and swimwear/bodysuits cannot be returned and/or exchanged unless deemed faulty.
- For hygiene reasons, all earrings are final sale and cannot be returned.
- Customers have 21 days from the date of fulfilment to return their online order. Any items received after this timeframe will be returned to the sender.
SALE RETURN POLICY
- FINAL SALE - all items marked down are considered Final Sale and are not eligible for returns, exchanges, or credit notes unless the item is deemed faulty. These items are marked as "Final Sale" on both the collection and product pages.
THE WEDDING SUITE RETURNS
Items that are purchased from our Wedding Suite can only be exchanged or returned back to the Wedding Suite location and not available to be returned to a BEC + BRIDGE retail boutique.
Items purchased at the Wedding Suite can be returned for an exchange, refund, or credit note for a change of mind. Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.
For hygiene reasons, all accessories and footwear are final sale and cannot be returned.
EXCHANGES
We offer one exchange for eligible unworn and unaltered items exchanged within 21 days of the original purchase date, in accordance with our return policy.
Final Sale and swimwear/bodysuits are not eligible unless deemed faulty.
If you would prefer to exchange your item, you can request this when making your return. To do so, click here. If the size, style or colour is not available at the time of fulfilment, we will process a refund and/or store credit in accordance with our return policy.
RETURNS SHIPPING
Return shipping and any reverse duties are the responsibility of the customer.
BEC + BRIDGE cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return.
FINAL SALE
FINAL SALE
All items marked down are considered Final Sale and are not eligible for returns, exchanges, or credit notes unless the item is deemed faulty. These items are marked as "Final Sale" on both the collection and product pages.
Please contact our Customer Care team if you need assistance with sizing, fabric details, or styling before making your purchase.
PRICE MATCH POLICY
We are unable to price-match items that have been discounted during our sales period. If your order is within the return window and the item(s) are unworn and comply with our return policy, you can return it for a refund and repurchase at the discounted price. Please note, this applies to full-priced items only. Sale items are considered 'final sale' and are not eligible for returns, exchanges, or credit notes unless deemed faulty.
FAULTY OR DAMAGED ITEMS
If you received an item you believe to be faulty or damaged, please contact us immediately at returns@becandbridge.com.au with 3 - 4 images along with your order number and we will contact you with next steps.
REFUNDS
We endeavour to process returns daily Monday - Friday but please allow up to 5 business days from the date the return parcel is received.
Once your return is received and inspected, our returns department will notify you of the status of your return. If your return has been accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take 5 - 10 business days to appear in your account due to the processing times of your financial institutions.
Shipping fees and any duties and taxes from the original order are non refundable.
IN STORE RETURN POLICY
We are happy to provide an exchange or credit note for change of mind items that are unworn, with tags attached and within 14 days of the purchase date.
We are unable to provide a refund for change of mind.
All swim, accessories and footwear are final sale and for hygiene reasons cannot be returned for change of mind.
Sale purchases are final sale and cannot be returned for a change of mind exchange or refund.