RETURNS

Due to a high volume of orders currently, we are unable to cancel orders at this time.
 
Please ensure your return meets our Returns Conditions before posting back your item (see below tab for more information).
  • Full priced items (purchased online) - eligible for a refund or online store credit
  • Sale or promotion items - items that are on sale or purchased during a promotion are eligible for an online store credit only (unless the item is faulty and meets the criteria for a refund).
  • Swim - due to hygiene reasons swim bottoms and one pieces cannot be returned.
  • In store items - items purchased in store are eligible for an in store credit only.
  • 10% off welcome code - full priced items purchased with a welcome discount code are still eligible for a refund or online store credit. Discounted or sale items purchased with a welcome code are eligible for an online store credit.
  • Faulty/damaged items - please email us directly at returns@becandbridge.com.au with your name + order number.

RETURNS

Due to a high volume of orders currently, we are unable to cancel orders at this time.
 
Please ensure your return meets our Returns Conditions before posting back your item (see below tab for more information).
 

Full priced items (purchased online) - eligible for a refund or online store credit.

Sale or promotion items - items that are on sale or purchased during a promotion are eligible for an online store credit only (unless the item is confirmed to be faulty).

Swim - Due to hygiene reasons swim bottoms and one pieces cannot be returned.

In store items - eligible for an in store credit only, unless the item is confirmed to be faulty.

10% off welcome code - full priced items purchased with a welcome discount code are eligible for a refund or online store credit. Discounted or sale items purchased with a welcome code are eligible for an online store credit return.

Faulty/damaged items - please email us directly at returns@becandbridge.com.au with your name + order number.

TRACK YOUR PARCEL

Australian Orders - Please click below to track your parcel:

AUSTRALIA POST TRACKING SERVICE

International Orders - Please click below to track your parcel:

DHL EXPRESS TRACKING SERVICE

All parcels are despatched from Waterloo (2017) in Sydney, Australia

RETURNS CONDITIONS

  • Returned items must be unworn and in their original condition with all tags still attached (please note a $10 AUD cleaning fee may be deducted from your refund if your item(s) does not meet these requirements).
  • Customers are to cover the cost of the return postage (unless your items are deemed faulty by our team).
  • Australian customers have 21 days from the date of purchase to return their order.
  • International customers have 30 days from the date of purchase to return their order.
  • Swimwear is unable to be returned due to hygiene reasons.
  • We recommend using a traceable service when posting your return to reduce the risk of theft or lost parcels.
  • We do not currently offer exchanges.

RETURNS CONDITIONS

  • Returned items must be unworn and in their original condition with all tags still attached (please note a $10 AUD cleaning fee may be deducted from your refund if your item(s) does not meet these requirements).
  • Customers are to cover the cost of the return postage (unless your items are deemed faulty by our team).
  • Australian customers have 21 days from the date of purchase to return their order.
  • International customers have 30 days from the date of purchase to return their order.
  • Swimwear is unable to be returned due to hygiene reasons.
  • We recommend using a traceable service when posting your return to reduce the risk of theft or lost parcels.
  • We do not currently offer exchanges.

HOW TO REQUEST A RETURN

1. Visit the Return Your Order page and follow the prompts.

2. Once your request has been approved by our team, you will receive an email with the details of your return.

3. Please include your returns number in the parcel being returned to us.

You will need to post your return to the below address at your own cost:

Bec + Bridge Returns
2B Powell St
Waterloo NSW,
Australia 2017

HOW TO REQUEST A RETURN

1. Visit the Return Your Order page and follow the prompts.

2. Once your request has been approved by our team, you will receive an email with your return information.

3. Please include your returns number in the parcel being returned to us.

You will need to post your return to the below address at your own cost:

Bec + Bridge Returns
2B Powell St
Waterloo NSW,
Australia 2017

FAULTY/INCORRECT ITEMS

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number and a brief description of the fault/incorrect item. Images of the fault or incorrect item would be highly helpful.

Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

IN STORE RETURN POLICY

Online purchases made via our website can only be returned online.

Any purchases made at one of our boutiques must be returned back to the original location and are only eligible for a in store credit. Our in store returns policy does differ from our online policy so we recommend contacting your local boutique for more information.

You can find our boutique contact details here.

FAULTY/INCORRECT ITEMS

We are so sorry if your purchase is not perfect!

Please email us at returns@becandbridge.com.au with your order number and a brief description of the fault/incorrect item. Images of the fault or incorrect item would be highly helpful.

Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is confirmed to be faulty.

IN STORE RETURNS

Online purchases made via our website can only be returned online.

Any purchases made at one of our boutiques must be returned back to the original location. We recommend contacting your local boutique for more information about the in store returns policy.

You can find our boutique contact details here.

ONLINE STORE CREDIT

Online store credit is issued in the form of an online gift card and is valid for 3 years from the date of creation. Online store credit can only be used on our online store currently. It cannot be returned for a refund or redeemed for cash.

Items purchased using an Online store credit can only be returned for an Online store credit (cannot be returned for a Refund).

Please note only one gift card can be used per transaction.

ONLINE STORE CREDIT

Online store credit is issued in the form of an online gift card and is valid for 3 years from the date of creation. Online store credit can only be used on our online store currently. It cannot be returned for a refund or redeemed for cash.

Items purchased using an Online store credit can only be returned for an Online store credit (cannot be returned for a Refund).

Please note only one gift card can be used per transaction.

DOWNLOAD RETURN FORM

Can't find your return slip from your parcel? Download it here.

DOWNLOAD RETURN FORM

Can't find your return slip from your parcel? Download it here.

Have a question about our returns policy? Contact us on live chat or email us at returns@becandbridge.com.au.

Have a question about our returns policy? Contact us on live chat or email us at returns@becandbridge.com.au