CUSTOMER CARE

RETURNS


RETURN YOUR ONLINE ORDER

Please ensure that your item meets our Returns Conditions before starting a return.


RETURNS CONDITIONS

  • 'Final sale' and swimwear/bodysuits cannot be returned and/or exchanged unless deemed faulty
  • Full priced items purchased online can be returned for a refund, exchange or credit note
  • Orders placed during the End of Season Sale are unable to be changed or cancelled once the order has been placed

Customers have 21 days from the date of purchase to return their online order. Any items received after this timeframe will be returned to sender.

For your return to be accepted, all items must be:

  • Unworn, unaltered and in original condition
  • Have all tags still attached, with all accessories and packaging included in the parcel

We are unable to accept returns that show signs of wear or do not meet the above criteria.

THE WEDDING SUITE RETURNS

Items that are purchased from our Wedding Suite can only be exchanged or returned back to the Wedding Suite location and not available to be returned to a BEC + BRIDGE retail boutique.

Items purchased at the Wedding Suite can be returned for an exchange, refund, or credit note for a change of mind. Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.

For hygiene reasons, all accessories and footwear are final sale and cannot be returned.

RETURN SHIPPING

Return shipping and any reverse duties are the responsibility of the customer.

BEC + BRIDGE cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return.

EXCHANGES

We offer one exchange for eligible unworn and unaltered items exchanged within 21 days of the original purchase date, in accordance with our return policy.

Final Sale and swimwear/bodysuits are not eligible unless deemed faulty.

If you would prefer to exchange your item, you can request this when making your return. To do so, click here. If the size, style or colour is not available at the time of fulfilment, we will process a refund and/or store credit in accordance with our return policy.

FAULTY OR DAMAGED ITEMS

If you received an item you believe to be faulty or damaged, please contact us immediately at returns@becandbridge.com.au with 3 - 4 images along with your order number and we will contact you with next steps.

REFUNDS

We endeavour to process returns daily Monday - Friday but please allow up to 5 business days from the date the return parcel is received.

Once your return is received and inspected, our returns department will notify you of the status of your return. If your return has been accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take 5 - 10 business days to appear in your account due to the processing times of your financial institutions.

Shipping fees and any duties and taxes from the original order are non refundable.

TRACK YOUR PARCEL

Australian Orders - Please click below to track your parcel:

AUSTRALIA POST TRACKING SERVICE

International Orders - Please click below to track your parcel:

DHL EXPRESS TRACKING SERVICE

All parcels are despatched from Waterloo (2017) in Sydney, Australia



CUSTOMER CARE


RETURN YOUR ONLINE ORDER

Please ensure that your item meets our Returns Conditions before starting a return.


RETURNS CONDITIONS

  • 'Final sale' and swimwear/bodysuits cannot be returned and/or exchanged unless deemed faulty
  • Full priced items purchased online can be returned for a refund, exchange or credit note
  • Orders placed during the End of Season Sale are unable to be changed or cancelled once the order has been placed

Customers have 21 days from the date of purchase to return their online order. Any items received after this timeframe will be returned to sender.

For your return to be accepted, all items must be:

  • Unworn, unaltered and in original condition
  • Have all tags still attached, with all accessories and packaging included in the parcel

We are unable to accept returns that show signs of wear or do not meet the above criteria.

THE WEDDING SUITE RETURNS

Items that are purchased from our Wedding Suite can only be exchanged or returned back to the Wedding Suite location and not available to be returned to a BEC + BRIDGE retail boutique.

Items purchased at the Wedding Suite can be returned for an exchange, refund, or credit note for a change of mind. Items must be unworn, unaltered and in original condition with all tags still attached within 21 days of the purchase date.

For hygiene reasons, all accessories and footwear are final sale and cannot be returned.

RETURNS SHIPPING

Return shipping and any reverse duties are the responsibility of the customer.

BEC + BRIDGE cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return.

EXCHANGES

We offer one exchange for eligible unworn and unaltered items exchanged within 21 days of the original purchase date, in accordance with our return policy.

Final Sale and swimwear/bodysuits are not eligible unless deemed faulty.

If you would prefer to exchange your item, you can request this when making your return. To do so, click here. If the size, style or colour is not available at the time of fulfilment, we will process a refund and/or store credit in accordance with our return policy.

FAULTY OR DAMAGED ITEMS

If you received an item you believe to be faulty or damaged, please contact us immediately at returns@becandbridge.com.au with 3 - 4 images along with your order number and we will contact you with next steps.

REFUNDS

We endeavour to process returns daily Monday - Friday but please allow up to 5 business days from the date the return parcel is received.

Once your return is received and inspected, our returns department will notify you of the status of your return. If your return has been accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take 5 - 10 business days to appear in your account due to the processing times of your financial institutions.

Shipping fees and any duties and taxes from the original order are non refundable.