CUSTOMER CARE

SHIPPING


Free standard shipping available for all orders.

STANDARD EXPRESS

AUSTRALIA

2-10 business days (free)

1-5 business days

$9.95 or free for orders over $300 AUD

NEW ZEALAND

-

1 - 4 business days (free)

ASIA + SOUTH PACIFIC

-

1 - 4 business days (free)

REST OF THE WORLD

Up to 10 business days (free)

3 - 5 business days

AUD $15

Please note delivery estimates do not include order processing times. During busy periods, large volumes of orders can result in longer dispatch times.

IMPORTANT INFORMATION

We are currently unable to deliver to PO boxes. Once an order has been shipped, we are unable to redirect the parcel to a new address.

All Australian orders are shipped with Australia Post and do not require a signature upon delivery. Australia Post usually operates between 9am - 6pm on business days.

International orders are shipped with DHL Express and do require a signature upon delivery. DHL usually operates between 9am - 6pm on business days. Please note that should you authorise DHL to leave your order, BEC + BRIDGE is not responsible for any theft, damage or losses of your parcel.

DUTIES + TAXES

For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

BEC + BRIDGE cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars AUD and products feature Australian sizing.

For customers in US, Canada, Central America, UK, Europe and the Middle East, currency is displayed in USD and products will display Australian and the converted US sizing.


TRACK YOUR PARCEL

Australian Orders - Please click below to track your parcel:

AUSTRALIA POST TRACKING SERVICE

International Orders - Please click below to track your parcel:

DHL EXPRESS TRACKING SERVICE

All parcels are despatched from Waterloo (2017) in Sydney, Australia


ORDERING

TRACKING YOUR ORDER

The processing time is up to 24 hours before orders are dispatched. We endeavour to dispatch all orders by the next business day. During busy periods or public holidays, the dispatch time will take longer. Once your order has been shipped, you will receive an email with your shipping information and a tracking number to track the status of your shipment.

SIZING

All of our products are displayed in Australian sizing. If you are an international customer, please refer to our size guide for a conversion.

If you have any questions about sizing, please feel free to contact us for advice on finding the best fit for you.

DISCOUNT CODES

We are unable to apply a discount code once an order has already been placed. The checkout only enables one discount code to be used per purchase. Discount codes cannot be combined, redeemed for cash or used to purchase gift cards.

CHANGING OR CANCELLING YOUR ORDER

Please note that orders placed during sale or promotional periods, such as the ‘End of Season Sale', cannot be changed or cancelled once the order has been placed.

Occasionally, orders or parts of an order are cancelled by our system for various reasons, such as:

  • Item(s) not available
  • Difficulty in processing your payment information
  • Unable to ship to address provided
  • Duplicate order was placed

If your order is cancelled by us, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.



CUSTOMER CARE


Free standard shipping available for all orders.

STANDARD EXPRESS

AUSTRALIA

2-10 business days (free)

1 - 5 business days ($9.95 or free for orders over $300 AUD)

NEW ZEALAND

-

1 - 4 business days (free)

ASIA + SOUTH PACIFIC

-

1 - 4 business days (free)

REST OF THE WORLD

Up to business days (free)

3 - 5 business days ($15 AUD)

Please note delivery estimates do not include order processing times.

During busy periods, large volumes of orders can result in longer dispatch times.

IMPORTANT INFORMATION

We are currently unable to deliver to PO boxes. Once an order has been shipped, we are unable to redirect the parcel to a new address.

All Australian orders are shipped with Australia Post and do not require a signature upon delivery. Australia Post usually operates between 9am - 6pm on business days.

International orders are shipped with DHL Express and do require a signature upon delivery. DHL usually operates between 9am - 6pm on business days. Please note that should you authorise DHL to leave your order, BEC + BRIDGE is not responsible for any theft, damage or losses of your parcel.

DUTIES + TAXES

For customers outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

BEC + BRIDGE cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.

If you are located in Australia, New Zealand and Asia the currency displayed is in Australian Dollars AUD and products feature Australian sizing.

For customers in US, Canada, Central America, UK, Europe and the Middle East, currency is displayed in USD and products will display Australian and the converted US sizing.


ORDERING

TRACKING YOUR ORDER

The processing time is up to 24 hours before orders are dispatched. We endeavour to dispatch all orders by the next business day. During busy periods or public holidays, the dispatch time will take longer. Once your order has been shipped, you will receive an email with your shipping information and a tracking number to track the status of your shipment.

SIZING

All of our products are displayed in Australian sizing. If you are an international customer, please refer to our size guide for a conversion.

If you have any questions about sizing, please feel free to contact us for advice on finding the best fit for you.

DISCOUNT CODES

We are unable to apply a discount code once an order has already been placed. The checkout only enables one discount code to be used per purchase. Discount codes cannot be combined, redeemed for cash or used to purchase gift cards.

CHANGING OR CANCELLING YOUR ORDER

Please note that orders placed during sale or promotional periods, such as the ‘End of Season Sale', cannot be changed or cancelled once the order has been placed.

Occasionally, orders or parts of an order are cancelled by our system for various reasons, such as:

  • Item(s) not available
  • Difficulty in processing your payment information
  • Unable to ship to address provided
  • Duplicate order was placed

If your order is cancelled by us, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.